Delivery Information

Distributors for Downland - Partners in Farming Health

Delivery

Postal Delivery – UK ONLY. Our aim is to deliver all stock items ordered within 2 – 3 working days. We will contact you by email if there are any unexpected delays.

Local Delivery – Free local delivery within 10 miles of S35 7DH on orders over £15, please contact us for advice on availability and to arrange a convenient time. For deliveries further afield we will work to a schedule but aim to deliver within 3-5 working days, please call us for a price and confirmation.

Carriage Costs:

Up to 1kg: £3
Up to 2kg: £4
2kg to 5kg: £6
5kg to 10kg: £8
10kg to15kg: £10
Over 15kg – please call for a quote.

Returns Policy

PLEASE NOTE: Animal Health products are non-returnable.

Items ordered in error are refundable however, it is your responsibility to cover the postage costs. This Website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within 7 days in accordance with the following guidelines:-

Please advise us by email to sales@penninecountrystore.co.uk within 7 days of delivery that you wish to make a return and quote your order number.

We will send you details of your returns number and the correct address to use.

Ensure the packaging and goods are returned to us in “as new” condition. Damaged or used goods cannot be refunded.

When the goods are received your credit card will be credited with the cost of the item returned.

Order processing

The Website enters into a contract with you only when we send you an e-mail confirming despatch of your product and accepting your order. Such contract will be deemed to have been concluded in the United Kingdom & will be subject to the interpretation and enforcement of UK Law under the jurisdiction of the English Courts. Whilst your card may be debited before the contract is formed, a full refund will be made immediately if your order is not accepted.