Terms & Conditions
These terms describe your relationship with us and your use of our website. They are legally binding, and you accept and agree to them by using this website. These terms change from time to time, so please read them carefully each time you use this website. Your attention is drawn to the section below entitled ‘Restrictions on our liability’, as it restricts our liability to you – even if we are negligent. Your statutory rights as an individual buying something which is not for use in a business are not affected by these terms.
English is the only language used on this website.
In these terms: ‘us’ and ‘we’ mean Pennine Country Store Limited.
‘including’ and ‘in particular’ are used to illustrate particular examples, but they do not limit the scope of these terms in any way.
‘loss’ means any loss or damage of any kind. It includes: (i) associated costs and expenses incurred in connection with any loss or damage or any related claim or legal proceedings, and (ii) compensation paid to third parties.
You: You confirm that:
you are accessing our website from within the United Kingdom
you are over 18 years of age
you are using your own payment card
you are resident in the UK at the delivery address you give in the order form. If any of these are not true, you will compensate us in full for any loss we suffer as a result.
This website includes information which we have sourced from third parties and which we make available free of charge. We have taken reasonable care when selecting those third parties, but we have no control over the information itself and we do not accept any responsibility for its accuracy.
The pictures on this website are for illustrative purposes only, and the items delivered may be different in detail. For example, they may be a different colour. Some items may not be available, in which case we may substitute an appropriate alternative. We may change our prices at any time, although this will not affect any orders we have already accepted.
You may only order items by adding them to your electronic ‘basket’ and then proceeding through the electronic ‘checkout’. Further instructions will appear at each stage, and any charges you will have to pay will be clearly identified. Your order will be acknowledged when you submit it, but this does not mean that we have accepted it. Each item in your order constitutes a separate order. If we accept your order for all or any of the items, we will send you a further email saying so. If we accept your order there is a legally binding contract between you and us. It consists of
the information on this website
your order our
email acknowledging your order
our email accepting your order
It does not include anything else. Nothing on this website amounts to an offer to supply any items, and we are not obliged to sell you anything until we accept your order. We may decline to accept any order, or any part of an order, without giving any reason. You may be required to help us verify your age before we accept your order for certain items.
You must pay when ordering. You may pay for most items using most widely accepted credit or debit cards via PayPal. Payment in connection with this website is subject to the general account terms.
We try to deliver all items within 2 to 3 working days (ie excluding Saturdays, Sundays and Bank Holidays), but longer delivery times apply to some items and this will be stated where this applies. We will try to deliver items the next working day if you select ‘express delivery’. We may deliver the items we have agreed to supply at different times. We usually deliver by courier. We only deliver items to addresses within the UK excluding Channel Islands. We reserve the right to deliver them only to the address identified with the card or account you have used to pay. Our obligation to deliver the items is fulfilled when someone first tries to deliver them at the address you have specified in your order. You must report any errors or damage which are apparent at the time of delivery to the carrier. For more information about delivery charges please see The Delivery Information Page.
You may cancel your purchase within the cancellation period without having to give any reason, and we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order. The cancellation period begins the day after you have received the item concerned and lasts for 7 working days. To cancel, you must notify us by telephone, letter, e-mail or fax. If you do cancel your purchase, you must return the unwanted item to us. Unless the item concerned is one we substituted for the item you ordered, you must return at your own expense and if you require us to collect it from you we will charge you for the costs involved. You must take reasonable care of the item until it is returned to us, and we may charge you for any damage if you do not.
We may cancel your order for an item at any time before it is delivered to the delivery address if we have made a mistake in the price for that item quoted on this website and a reasonable person would have realised that we had made such a mistake – such as where the price quoted is unusually low and it is not clear from the accompanying message that this was intended. If we cancel your order, we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order, but we do not have any further liability for cancelling.
All orders awaiting in store pick up must be collected within 14 days or the order will be cancelled.
Restrictions On Our Liability To You
These terms cover our liability for loss of the kind described, no matter what may be the legal basis for our liability and even if it results from our negligence.
- Our products are not sold for re-sale.
- We are not liable for any business related loss of any sort, whether loss of goodwill, revenue, profit or expected savings.
- We are not liable for any loss resulting from the late despatch or delivery of any items.
- If we do not despatch or deliver an item at all, we will refund the price of that item (and all VAT and delivery charges associated with that item) to the card or account you used, but we are not liable for any other loss.
- Our total liability in connection with an item is limited to the total value of that item, including all taxes and delivery charges relating to that item. 11) We are not liable for any loss resulting from your reliance on any of the information services provided via this website.
Notwithstanding anything else in these terms, we do not restrict our liability:
- for any personal injury resulting from negligence (whether or not it results in their death)
under Part 1 of the Consumer Protection Act 1987
- if we do not have the right to sell an item when we send it to you (but see above concerning software, which is only licensed)
- for fraud.
Events Beyond Our Control
We are not in breach of our contract with you, or liable to you in any way, if we fail to perform our obligations, or are late doing so, because of something that is beyond our reasonable control.
Third Party Links
This website contains links to other websites. These are provided for your convenience but we do not endorse any of those websites or their operators, or give any assurance about them. We are not liable for any loss which results from your use of those websites. We are not responsible for the privacy practices they follow and you should read the privacy statements of each website you visit.
Images are shown for illustration purposes only and packaging may vary due to changes made by our suppliers.
We make it a priority to ensure all items for sale in the Pennine Country Store website are in supply, and that you get what you have ordered. If for any reason an item is out of stock, or we do not receive something from the producer in time for our delivery deadline, we will notify you of when we expect to be able to deliver your order. If you do not wish to wait for the late delivery you have the right to cancel your order for that item and you will be credited in full for it.
To check on availability before ordering, or if you have not received your order within the maximum estimated time, please contact: 0114 288 2465
Deliveries are only available to UK Mainland Addresses
Users Outside UK
This Website is owned, controlled and operated by Pennine Country Store from its office within the United Kingdom. Pennine Country Store makes no representation that materials in the Website are appropriate or available for use in other locations, and access to them from countries or territories where their contents may be illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to the use of this Site and the materials contained herein shall be governed by United Kingdom law.
Product and company names mentioned on this Website may be the trademarks or registered trademarks of their respective owners.
Disclaimer and Limitation of Liability
TO THE FULLEST EXTENT PERMITTED AT LAW, Pennine Country Store IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Pennine Country Store DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Pennine Country Store nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
For the avoidance of doubt, Pennine Country Store does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Pennine Country Store, its affiliates, directors, employees or other representatives.
Pennine Country Store may at any time revise any of the above Terms by updating this posting. By using this Site, you agree to inspect and be bound by any such revisions as they arise.